Terms & Conditions

Welcome to Marttins Cleanings. By accessing our website and engaging our services, you agree to the following Terms & Conditions. Please read them carefully before booking.

1. Services Overview

Marttins Cleanings provides residential and commercial cleaning services including but not limited to: Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and Office Cleaning.

All services are performed based on the scope agreed upon during consultation. Any additional tasks requested on the day of service may incur extra charges and are subject to cleaner availability.

2. Booking & Scheduling

2.1 Reservations

All bookings are subject to availability. A confirmed booking requires completion of our intake form and acceptance of your quote.

2.2 Cancellation & Rescheduling

• 24-hour notice required for all cancellations or rescheduling requests.

• Cancellations made less than 24 hours before the scheduled service may incur a fee of up to 50% of the quoted service price.

• Same-day cancellations or no-access to property (lockout) will be charged at the full service rate.

2.3 Arrival Windows

We provide estimated arrival times. While we strive for punctuality, factors such as traffic, weather, or extended previous appointments may cause delays. We will communicate any significant delays promptly.

3. Payment Terms

3.1 New Clients

A 50% non-refundable deposit is required to secure your first booking. The remaining 50% is due upon completion of the service. Work will not commence until the deposit is received.

3.2 Recurring Weekly Clients

Payment is due at the time of each service. Upon mutual written agreement, weekly clients may transition to monthly billing, payable in advance.

3.3 Fixed (Non-Weekly) Clients

Payment is due on the day of service, upon completion.

3.4 Accepted Payment Methods

• Bank Transfer

• Venmo

• Zelle

• Cash

• Check

We do not accept credit cards. Marttins Cleanings does not pass processing fees (typically 2–3%) to clients. By avoiding card processing, we keep pricing fair and transparent for everyone.

3.5 Late Payments

Payments not received within 24 hours of service completion may incur a late fee of $15 per day until settled. Continued non-payment will result in suspension of services and potential collection action.

4. Access to Property

4.1 Entry

Client must provide access to the property at the scheduled time. Acceptable methods include:

• Being present to admit the cleaning team

• Providing a key, door code, or garage code

• Arranging access through a property manager or agent

4.2 Lockout Policy

If the cleaning team cannot access the property within 15 minutes of arrival and cannot reach the client, the service will be cancelled and charged at the full rate.

5. Trash & Disposal

5.1 Included

Standard residential waste bins (kitchen, bathroom, office) are emptied and relined as part of regular cleaning services. Bagged trash is placed in designated exterior bins.

5.2 NOT Included

The following items are not included in standard services and require pre-arrangement with additional fees:

• Bulk items (furniture, mattresses, large household goods)

• Construction or renovation debris (drywall, lumber, tiles, carpet)

• Electronics (televisions, computers, monitors, appliances)

• Hazardous materials (paint, chemicals, solvents, motor oil, batteries, pesticides)

• Medical waste (sharps, medications, biohazard materials)

• Tires, automotive parts, or flammable substances

• Any items requiring special municipal collection, permits, or disposal fees

If non-standard trash is left for disposal without prior agreement, Marttins Cleanings reserves the right to leave those items untouched and will not be responsible for their removal.

6. Client Responsibilities

6.1 Preparation

To ensure efficient service, clients should:

• Declutter surfaces to be cleaned (we clean surfaces, not organize personal items)

• Secure valuables, sensitive documents, and cash

• Inform us of any broken, fragile, or delicate items

• Notify us of any areas requiring special attention or avoidance

6.2 Parking & Access Logistics

6.2.1 Parking
Reasonable parking must be provided or arranged for our cleaning team at no 
additional cost. This includes:

• Driveway or designated residential parking space

• Valid visitor parking permits for gated communities, condominiums, or apartment complexes

Commercial loading zones or designated vendor parking for office location

6.2.2 Parking Fees

Any parking fees, meters, garages, or paid lots required to access your property 
are the responsibility of the client. These costs will be added to your service 
invoice unless a fee-free option is arranged in advance.

6.2.3 Restricted Access
For properties with security gates, front desk check-in, or elevator restrictions, 
clients must:

- Provide gate codes or access credentials at least 24 hours before service
- Register our team with building management or security when required
- Arrange freight elevator reservations for buildings requiring them

Failure to arrange access resulting in delay or cancellation will follow our 
standard cancellation policy (Section 2.2).

6.3 Pets

For the safety of both our team and your pets:

• Secure pets in a safe area away from cleaning zones

• Inform us of any aggressive or anxious pet behaviors

• Marttins Cleanings is not liable for pets escaping due to doors being opened during service

6.4 Valuables & Breakables

While we exercise the utmost care with every item in your home, clients are advised to:

• Secure or remove irreplaceable items, heirlooms, and high-value objects

• Notify us of loose fixtures, unstable furniture, or pre-existing damage prior to service

• Marttins Cleanings is not responsible for damage to items not disclosed as fragile or pre-damaged

7. Service Limitations

The following are not included in standard cleaning services unless explicitly quoted and agreed upon:

• Exterior window washing

• Carpet shampooing or steam cleaning (available as add-on)

• Heavy lifting or moving furniture (light furniture movement for cleaning underneath only)

• Laundry services

• Organization of cluttered areas

• Biohazard cleaning, mold remediation, or hoarding situations (custom quote required)

• Electronics disassembly or internal cleaning

• Wall washing (available as add-on)

• Chandelier or high-ceiling fixture cleaning

• Exterior cleaning (decks, patios, gutters, siding)

• Lawn, garden, or outdoor maintenance

• Operation of industrial equipment not provided by Marttins Cleanings

• Cleaning above standard step-stool height (ceilings, crown molding, 
    high fixtures unless specifically quoted)

• Pressure washing

• Pest remediation or pest-related cleanup

8. Satisfaction Guarantee

We are committed to your satisfaction. If any area does not meet your expectations:

• Notify us within 24 hours of service completion

• We will return to re-clean the affected area at no additional charge

• This guarantee applies to the agreed scope of work; requests outside the original scope will be quoted separately

Refunds are evaluated on a case-by-case basis. Due to the nature of cleaning services, full refunds are not guaranteed. We prioritize making it right through re-service.

9. Health & Safety

9.1 Products, Tools & Equipment

We use professional-grade cleaning products. Clients with allergies or sensitivities must inform us before service. We can accommodate requests for specific products where possible.
Marttins Cleanings provides all necessary cleaning products, tools, and 
equipment for every service. This includes:

- Professional-grade cleaning solutions and disinfectants
- Microfiber cloths, scrub brushes, and applicators
- Mops, and buckets
- Vacuum cleaners 
- Personal protective equipment for our team

9.1.1 What We Use
We use professional-grade products selected for effectiveness and surface safety. 
Our standard product lineup includes:

- pH-neutral all-purpose cleaners for general surfaces
- Disinfectants registered for residential and commercial use
- Glass and mirror cleaners for streak-free finish
- Degreasers for kitchen and high-grease areas
- Stone-safe cleaners for granite, marble, and natural stone
- Hardwood floor-specific cleaners
- Stainless steel cleaners and polishes

9.1.2 Client - Provided Products
Clients may request specific products for allergy, sensitivity, or personal 
preference reasons. If you prefer we use your products:

- Products must be provided and accessible at the time of service
- Marttins Cleanings is not responsible for results achieved with 
  client-provided products
- We reserve the right to decline use of any product we determine may be 
  unsafe, expired, or inappropriate for the surface

9.1.3 Allergies & Sensitivities
Clients with allergies, asthma, chemical sensitivities, or environmental 
concerns must notify us at the time of booking. We offer:

- Fragrance-free cleaning options upon request
- Vinegar-based alternatives for select surfaces
- Avoidance of specific ingredients when disclosed in advance

We cannot guarantee an allergen-free environment but will make reasonable 
accommodations based on your needs.

9.1.4 Equipment Limitations
Our standard equipment is designed for typical residential and commercial 
spaces. We do not provide or operate:

- Industrial floor buffers, polishers, or extractors (unless pre-arranged)
- Ladders exceeding standard step-stool height
- Pressure washers or exterior cleaning equipment
- Specialized equipment for medical-grade sterilization

9.1.5 Utilities & Facilities
Clients must provide access to:

- Running water (hot and cold) for cleaning purposes
- Functioning electricity for vacuum cleaners and equipment
- Adequate lighting in all areas to be cleaned

If utilities are non-functional, service may be rescheduled and our cancellation 
policy will apply.

9.2 Right to Refuse Service

Marttins Cleanings reserves the right to refuse or terminate service in situations that pose a safety risk, including but not limited to:

• Biohazard conditions (blood, bodily fluids, mold, infestations)

• Hoarding situations (custom quote may be available)

• Aggressive pets or hostile environments

• Unsafe working conditions

• Verbal abuse or harassment of team members

9.3 Illness

If a member of the household has a contagious illness, please reschedule. We extend the same courtesy and will reschedule if a team member is unwell.

10. Photography & Quality Assurance

Marttins Cleanings may take before-and-after photographs of cleaned areas for quality assurance, training, and portfolio purposes. Photos will never include identifying personal items, family photos, or confidential materials. Clients may opt out of photography upon request.

11. Care & Accountability

11.1 Our Commitment to Care

We treat your home with the same respect we treat our own. Our team is trained in proper cleaning techniques, surface-specific product application, and careful handling of household items. Quality is our reputation, and we stand behind every service we provide.

11.2 Liability Limitations

• We are not responsible for pre-existing damage, normal wear and tear, or manufacturer defects

• Claims for damages must be reported within 24 hours of service completion

• Damage caused by improper installation, loose fixtures, unstable furniture, or structural issues is the responsibility of the property owner

• Our liability for any verified damage is limited to the cost of the specific service during which the damage occurred

11.3 Our Track Record

With over 15 years of experience and 120+ verified Google reviews at an average of 4.9 stars, our reputation is built on trust, reliability, and exceptional care. We earn your confidence through results, not promises.

12. Privacy & Data Protection

Client information is collected solely for service delivery and communication purposes. We do not sell, share, or distribute personal information to third parties. For full details, see our Privacy Policy.

13. Intellectual Property

All content on this website, including text, images, logos, and the "We Clean. You Live." phrase, is the intellectual property of Marttins Cleanings. Reproduction without written permission is prohibited.

14. Governing Law

These Terms & Conditions are governed by the laws of the State of Georgia. Any disputes shall be resolved in the courts of the Atlanta metro area.

15. Changes to Terms

Marttins Cleanings reserves the right to update these Terms & Conditions at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the revised terms.

16. Contact Information

For questions regarding these Terms & Conditions:

Marttins Cleanings
Serving the Greater Atlanta Area
marttinscleanings@gmail.com
marttinscleanings.com

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By booking our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.