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Marttins Cleanings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our contact form, booking form, or intake questionnaire

• Communicate with us via email, phone, or text message

• Schedule a cleaning service

• Request a quote

This information may include:

• Full name

• Email address

• Phone number

• Zip code

• Property address (for service delivery)

• Property details (size, type, specific cleaning needs)

• Preferred contact method

• Payment information (processed through third-party platforms; we do not store full payment details)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version

• Device type (desktop, mobile, tablet)

• Pages viewed and time spent on pages

• Referring website or search terms

• General geographic location (city/region level only)

• Website interaction data (clicks, scrolls, form submissions)

This information is collected through standard website analytics and does not personally identify you unless combined with information you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform, and communicate about cleaning services

• Quotes & Consultation: To provide accurate price estimates based on your property details

• Communication: To respond to inquiries, confirm appointments, and send service-related updates

• Automation: To send automated emails containing dedicated page links after form submissions

• Improvement: To analyze website usage and improve user experience

• Legal Compliance: To comply with applicable laws and regulations

3. How We Share Your Information

3.1 We Do NOT Sell Your Information

Marttins Cleanings does not sell, rent, trade, or lease your personal information to third parties for marketing purposes. Period.

3.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party platforms that assist in operating our website and business (website hosting, form processing, email automation). These providers are contractually bound to protect your data.

• Legal Requirements: If required by law, court order, or governmental regulation

• Business Protection: To protect the rights, property, or safety of Marttins Cleanings, our clients, or others

3.3 Payment Processing

All payments are processed through Venmo, Zelle, bank transfer, or cash. We do not collect or store credit card information on our website or in our systems.

4. Data Storage & Security

We implement reasonable security measures to protect your personal information, including:

• Secure website hosting with encryption

• Limited access to client data within our organization

• Password-protected systems for client records

• Regular review of data handling practices

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide ongoing cleaning services to you

• Maintain business records for tax and legal purposes

• Respond to any post-service inquiries or claims

Inactive client information is periodically reviewed and securely disposed of when no longer needed.

6. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality and performance

• Analyze website traffic and user behavior

• Remember user preferences for a better experience

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Third-Party Links

Our website may contain links to third-party platforms (e.g., Google Reviews, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

8. Your Rights & Choices

8.1 Access & Correction

You may request to:

• Review the personal information we hold about you

• Correct any inaccurate or incomplete information

• Request deletion of your data (subject to legal retention requirements)

To exercise these rights, contact us using the information in Section 11.

8.2 Opt-Out of Communications

You may opt out of non-essential communications (marketing emails, promotional messages) at any time by:

• Clicking "unsubscribe" in any email

• Contacting us directly

Service-related communications (appointment confirmations, invoice receipts) are essential to our business relationship and cannot be opted out of while services are active.

8.3 Do Not Sell My Personal Information

Consistent with our policy, Marttins Cleanings does not sell personal information. The "Do Not Sell My Personal Information" link on our website is provided as a commitment to transparency and compliance with applicable state privacy laws.

9. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Geographic Scope

Marttins Cleanings operates in the Greater Atlanta, Georgia area. This Privacy Policy is governed by the laws of the State of Georgia and applicable United States federal laws, including:

• California Consumer Privacy Act (CCPA) — for California residents who may interact with our website

• Georgia personal data protection statutes

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website and services after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Marttins Cleanings
Serving the Greater Atlanta Area
marttinscleanings@gmail.com
marttinscleanings.com

Do Not Sell My Personal Information

As stated in this Privacy Policy, Marttins Cleanings does not sell your personal information. If you have concerns or wish to formally opt out of any future data practices involving the sale of personal information (should our policy ever change), please contact us at the information above, and we will honor your request. You will not be discriminated against for exercising your privacy rights.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.